Summary-Main points from Toyota’s quality team meeting

TOYOTA CITY, Japan, March 30 (BestGrowthStock) – Toyota Motor Corp
(7203.T: ) said its 50-member Special Committee for Global Quality,
chaired by President Akio Toyoda, met for the first time on
Tuesday at the automaker’s headquarters in Toyota city.

Quality chief Shinichi Sasaki also attended.

Following are main points from a Toyota statement:

* To ensure optimal and prompt recall decision-making,
Toyota’s safety executives, on behalf of newly appointed chief
quality officers (CQO) around the world, will participate in
recall and other safety decision-making, bringing in customer
concerns from their regions.

* Toyota will strengthen onsite information-gathering
capabilities for suspected quality problems. In the United
States, for instance, a team of specially trained technicians
will conduct onsite inspections as promptly as possible.

* Toyota will also increase its technology offices in North
America to seven from one and set up seven technology offices in
Europe, six in China, and other offices in other regions to
assist in information gathering.

* To support analysis of the causes of accidents, Toyota in
North America, in cooperation with the authorities, will expand
the use of event data recorders (EDRs), which can record data
regarding vehicle condition and driver operation.

* Toyota also aims to cooperate with the authorities in other
regions on the use of EDRs.

* Toyota will expand the use of remote communications
functions, such as G-Book telematics, to convey vehicular
self-diagnostic information to drivers and will consider a
framework for storing that information as a resource for making
product improvements.

* To achieve timely and accurate disclosure, Toyota will have
third-party experts from each region evaluate quality-improvement
measures on a regional basis.

* Toyota will enlist four third-party experts to review
the quality-improvement measures adopted by its Special Committee
for Global Quality. The initial review results will be released
in June.

* To increase customer confidence, Toyota will install
globally a brake override system (BOS) in new production models,
starting in 2010. The BOS will automatically reduce engine power
when the brake and accelerator pedals are applied simultaneously.

* Toyota will establish “customer first” training centres by
July 2010 in Japan, North America, Europe, Southeast Asia and
China to cultivate quality assurance professionals in each
region.

* Chief quality officers on the committee include Steve St
Angelo in charge of North America, Didier Leroy (Europe),
Masahiro Kato (China), Mitsuhiro Sonoda (Asia and Oceania),
Katsutada Masumoto (Japan, Middle East, Africa and Latin
America), Hisayuki Inoue (also Middle East, Africa and Latin
America).

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(Reporting by Chang-Ran Kim; Editing by Michael Watson)

Summary-Main points from Toyota’s quality team meeting